FAQ
Q: How many days do I have to volunteer and for how many hours?
A: We ask that you work 4 shifts over the course of the championship which range from 4-6 hours each.
Q: What does the volunteer fee cover?
A: The fee covers the uniform (golf shirts, one windbreaker, a hat/visor), admission on non-working days, volunteer party, preferred parking, tickets for the week and meals during shifts. In addition you will have a onetime discount in the merchandise tent.
Q: Is there a minimum age limit to volunteer?
A: Yes. The minimum age limit for volunteering is 16 years.
Q: If I am no longer able to volunteer, can I receive a refund?
A: Yes, you will be issued a refund if you cancel before April 15, 2008. Please call the tournament office at 515-279-4653 to request a refund.
Q: If I purchased tickets and then became a volunteer can I refund my tickets?
A: No, unfortunately, all ticket sales are final.
Q: Can I watch golf when I am not working?
A: Yes, your name tag will serve as your admission pass for the entire week and we encourage you to do so. We do ask that you not wear your uniform when not on duty, so please bring a change of clothes if you plan to spectate before or after your shift.
Q: Can I take photographs or ask for autographs?
A: When you are not working or in your volunteer uniform, you may use your camera during the Pro-Am days (Tuesday - Thursday). Cameras are not permitted on the grounds Friday-Sunday. You may ask for an autograph after the player's round NOT WHILE THEY’RE PLAYING…EVER.
Q: Where do I park when I volunteer?
A: Volunteers will park at DMACC West Campus. The volunteer Shuttles will transport you from the parking lot into the gate at various points around the course.
Q: Where do I park when I am not working but want to attend?
A: Please Park in the general public parking at Jordan Creek Town Center when you are not scheduled to work.
Q: Can I be scheduled (shift assignments) at the same time as my spouse, friend, etc.?
A: We will make every effort to accommodate your scheduling requests. Make sure to list your request in the “Comments” section for the registration form. Shift coordinating is only applicable within each committee (i.e. two people on different committees cannot be scheduled the same times).
Q: What if I cannot attend the training session?
A: Please make every effort to attend training, however if you are unable, your committee chairman will provide you with the necessary information.
Q: How do I know my assignment?
A: We will send you a confirmation letter with your committee assignment and chairman's contact information within two months of us receiving your application.
Q: When will I hear from my Chairperson?
A: Shortly after you are given your assignment.
Q: How do I know my schedule? And when will I receive my schedule?
A: We ask you to help create your schedule by completing your availability during registration. This section of registration asks you to provide us your preferred days and times and will be used to create the master schedule for your committee.
Q: What happens if it rains?
A: The event will go on and we will need your help. Make sure to report to your committee's check-in location 15-20 minutes prior to your shift, rain or shine.
Q: When will I receive my uniform?
A: You will pick up your uniform at Uniforms Distribution which will take place in May. Date, time and location will be announced at a later date. For those who live outside of the Des Moines area your Volunteer Package will be mailed to you.
Q: What do I do if my uniform does not fit?
A: Please call Megan at the Tournament Office to set up a time to exchange. After uniform distribution we cannot guarantee that your needed size will be available.
Q: Can I purchase extra uniform items?
A: Yes, but not until after uniform distribution. This is to ensure everyone receives the size they ordered. After registration, uniform items will be available for exchange and purchase at the Tournament office and at Volunteer HQ during the week of the event.
Prices are as follows: Shirts: $25, Jackets: $35 and Hats/Visors: $12